All businesses have varying degrees of how reliant they are when it comes to their computing equipment. This has produced the need to have flexible support plans that work for you.  Let’s work together to determine which one is best suited to your needs. Moulding and creating a special support package for you is just one of the many ways we can make your IT needs less costly, without compromising value and quality of service.

The Maintenance Contract

This Contract Service Plan is designed to provide hardware, software and support services for network and peripheral systems. This agreement includes regularly scheduled preventative maintenance to monitor, maintain, and report of potential hardware and software issues that arise within the network infrastructure with the expressed purpose of preventing failures and minimizing “down time”.

Through monthly, system-wide diagnostics, we will identify and inform you of hardware components that are either failing or performing outside optimal parameters and make suggestions that may rectify the problem. We remove software clutter that accumulates in workstations that can often lead to instability and data contamination. We evaluate the operating system and peripheral applications running on each system to ensure necessary upgrades and updates are installed when appropriate. This type of Service Agreement does not automatically include any management features.

The Management Contract

This contract service plan is designed to provide network management support. This agreement includes monthly visits to actively manage your network and peripheral systems, including verifying the regular back-up of critical data, establishing access criteria amongst users, monitoring system security (including users and user passwords), scheduling back-up recovery drills, and verifying active virus protection. These appointments are normally scheduled on the same day and time each month to provide the necessary structure to manage the network effectively. This type of Service Agreement does not automatically include any maintenance features. 

Business IT
Support Services

Monthly Payment Plans for Small Business

For small businesses or individuals with less than ten workstations, it is more efficient to contract for a specific number of hours per month to perform scheduled preventative maintenance or network management. This plan also provides more versatility to support computers of varying degrees of performance or unique configurations.

For small businesses with more than ten workstations or critical network management needs, it is more efficient to contract time for each computer per month, where we perform scheduled preventative maintenance or network management. This plan is designed for a network with computers of similar models and configurations.

The Service Pre-payment Package allows you to pre-purchase on-site/remote labour time at a discounted rate. You can use this service for any regular on-site/remote service. This prepayment is for service time only and does not include parts or software. We do reserve the right to limit the amount of pre-paid time you buy and there is a 1 year time limit within which the pre-payment time needs to be used.

Please contact us for more information!

Business IT
Support Services

Monthly Payment Plans for Small Business

For small businesses or individuals with less than ten workstations, it is more efficient to contract for a specific number of hours per month to perform scheduled preventative maintenance or network management. This plan also provides more versatility to support computers of varying degrees of performance or unique configurations.

For small businesses with more than ten workstations or critical network management needs, it is more efficient to contract time for each computer per month, where we perform scheduled preventative maintenance or network management. This plan is designed for a network with computers of similar models and configurations.

The Service Pre-payment Package allows you to pre-purchase on-site/remote labour time at a discounted rate. You can use this service for any regular on-site/remote service. This prepayment is for service time only and does not include parts or software. We do reserve the right to limit the amount of pre-paid time you buy and there is a 1 year time limit within which the pre-payment time needs to be used.

Please contact us for more information!