IOTECH offers your traditional onsite support to complete the physical work, however it is just as important to have an immediate support option. With traditional support you call in, set up a time for an on site visit and wait. This can cause scheduling issues, particularly when you are working on a time-sensitive project.
With IOTECH’s remote support, as long as you have a functioning internet connection and you don’t need any physical work performed, we can assist you immediately by logging in directly to your home or business network. This can be accomplished while you are in front of your computer, or if we have made previous arrangements, we can do the work for you in an unattended session.
We can fix almost all non-physical issues remotely while you are out doing more important tasks. Let us work on resolving your computer problems so you don’t have to.
Once we have determined over the phone that you need remote support, we will ask you to click the blue box below. This will begin the download of a program that will allow us to create a secure connection to your computer. If you are prompted about the file being safe, click OK to allow. Run the executable program. Once installed, a code will appear, and we will use this data to secure the connection.
Remote Support
Save Time. Save Money!
Remote Support
IOTECH offers your traditional onsite support to complete the physical work, however it is just as important to have an immediate support option. With traditional support you call in, set up a time for an on site visit and wait. This can cause scheduling issues, particularly when you are working on a time-sensitive project.
With IOTECH’s remote support, as long as you have a functioning internet connection and you don’t need any physical work performed, we can assist you immediately by logging in directly to your home or business network. This can be accomplished while you are in front of your computer, or if we have made previous arrangements, we can do the work for you in an unattended session.
We can fix almost all non-physical issues remotely while you are out doing more important tasks. Let us work on resolving your computer problems so you don’t have to.
Once we have determined over the phone that you need remote support, we will ask you to visit our website from your desktop computer, and click the blue box that will appear below on our full website. This will begin the download of a program that will allow us to create a secure connection to your computer, and allow us to provide you with remote support.
Call 250.933.4357 (HELP)